In life, it is useful to handle to learn how to handle people under stress anf frustrations. There are a few tips taken from a few talks I heard whcih I thought would be useful:
Remove or relief the stressful factor
Anger and frustration is created under stressful situration, which arise from fear, defensiveness, tiredness and other negative factors. We can start by looking at practical ways of removing of reducing the stress factor. For example, if it is due to encountering a stressful situation or environment, than reduce the stressful situation or avoid the encounter. If the stress is due to being tired than have some rest and relaxation therapy to reheal ourself etc... Find practical ways to avoid, reduce and manage stressful situation.
Understand the reason behind anger with a compassionate heart
It is important to understand that there is a reason why people become angry and treat us unpleasantly, how negative traumatic experiences lead to them to be this way, so it isn't completely their fault but just a mere reaction to stressful stimulus. So instead of a narrow minded reaction to the abuse given, we should step back and have a more open minded, compassionate and sympathic their their pain. Be more understanding instead implusively judgement. As a quote goes: "Those who are the hardest to love, need it the most". Handle it being a more mature person.
Learn to be calm, patient, let go and forgive
Whilst we handle angry stressful people, it is most likely we get verbally abused by them, such as insulted, not feeling appreciated for our work and efforts etc... So under pressure we have to have this mental barrier of not taking the negative abuse personally, to not emotionally get captured and react to their negative emotions, otherwise we get caught in their state. It is important to maintain a calm, cool and collective composure, keeping your mind in a healthy state instead of reacting in rage. With a calm mind, the anger person will in time naturally be incline to the calmness. It is important to be patient and not get angry whilst abuse are given, of course it is easier said than done! The anger will not solve the problem but in fact could escalate the tension and the stressful people to become closed. We have to learn to let go of the harshness given, so it is outside your system. If you hold grudges, it will mess up your mind and you won't be in able to rest in peace. We have to let it go and forgive. If you learn to forgive, it heals the pain. Forgiveness is a healer.
Loving kindness and compassion is the treatment
Loving-kindness and compassion is a very powerful and important thing in life. Loving kindness destroy the hatred and anger and convert it into loving kindness and heal the heart in ourselves and others. Everyone wants to be loved, cared, accepted, respected and acknowledged. If we learn to forget about their negative side and look straight into their hearts, there is still goodness in living being, and we give them love, care, acceptance, respect and acknowledgement, they will feel better and happy, and awaken their goodness inside. No one wants to be hated, mistreated, rejected, disrespected and ignored. If we learn to respect them unconditionally, they will open their hearts and grow too.
Tiredness brings anger, rejuvenation brings good mood.
One of the main factors for anger and frustration is tiredness. If we are tired, it is easy to be in a bad mood, which result to angry and hatred others. It is not entirely our fault to blame, but tiredness is the major factor in hatred and anger, and it applies to most of us. Everyone needs some time alone to rest, heal and rejuvunate. As the quote goes: "resting is as important as training". So for just to be at our best, it is important we be in good form, and good form comes in resting and recovering as well. If we recover and feel good, it would do others a great deal as well. So remember, to have time to relax, recover, go for a walk, meditate, watch landscape etc...
Peace out!
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